Privacy Policy – vcity333

1. Who We Are and Scope of This Policy

This Privacy Policy is issued by vcity333 ("we", "us", "our", "vcity333"), the operator of the online casino and sports betting platform available at vcity333.win. vcity333 holds an international gaming authority licence and is committed to handling all personal data in accordance with applicable data protection laws and the requirements of our licensing authority.

This Policy applies to all personal data collected from individuals ("you", "your", "the Data Subject") who visit vcity333.win, register a player account, contact our support team, or otherwise interact with the vcity333 platform, regardless of your location. By using vcity333, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

2.1 Registration and Identity Data

When you register a vcity333 account, we collect: full legal name, date of birth, residential address, email address, phone number, and username. This data is required to create and administer your account and to fulfil our Know Your Customer (KYC) obligations under our gaming licence.

2.2 Identity Verification Documents

To comply with regulatory requirements, vcity333 may request copies of government-issued photo identification (such as a Malaysian National Identity Card or passport), proof of residential address, and proof of payment method ownership. These documents are processed solely for identity and fraud verification purposes.

2.3 Financial Data

We collect transaction data related to deposits and withdrawals, including payment method identifiers (e.g., the last four digits of a card, or a masked FPX account reference), transaction amounts, timestamps, and processing status. Full payment credentials (complete card numbers, banking passwords) are never stored by vcity333 — they are processed directly by our certified payment service providers.

2.4 Gaming and Betting Activity

We maintain records of your gaming and betting activity on the vcity333 platform, including games played, bet amounts, outcomes, session durations, and responsible gaming tool usage. This data is used for account management, regulatory reporting, and — with your consent — personalisation of your platform experience.

2.5 Technical and Device Data

We automatically collect certain technical data when you access vcity333, including: IP address, browser type and version, device type and operating system, referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data

If you contact vcity333 support via live chat, email, or any other channel, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Collect Your Data

vcity333 collects personal data through the following means:

• Direct collection — data you provide during registration, account update, KYC submission, or when contacting support;
• Automated collection — technical and device data collected automatically via cookies, log files, and similar tracking technologies when you interact with vcity333.win;
• Third-party collection — identity verification data from regulated KYC service providers; fraud risk signals from payment processors; and, where applicable, data from publicly available sources used to verify your identity or detect fraudulent activity.

4. Purposes and Legal Bases for Processing

vcity333 processes your personal data for the following purposes and on the following legal bases:

• Contract performance — to create and administer your account, process deposits and withdrawals in MYR, and deliver the gaming and betting services you have requested;
• Legal obligation — to fulfil KYC, anti-money laundering (AML), and responsible gaming obligations required by our gaming licence and applicable law;
• Legitimate interests — to prevent fraud, protect platform security, conduct internal analytics, and improve the vcity333 user experience;
• Consent — to send you marketing communications, promotional offers, and personalised game recommendations, where you have provided explicit opt-in consent. You may withdraw this consent at any time.

5. Disclosure of Personal Data to Third Parties

vcity333 does not sell your personal data. We may disclose your data to the following categories of third parties, strictly for the purposes described in this Policy:

• Payment service providers — including Touch n Go eWallet, Boost, FPX processors, and card networks — to facilitate deposits and withdrawals;
• Identity verification providers — regulated KYC and AML service providers who process your identification documents;
• Game software providers — licensed game studios whose titles are hosted on vcity333 may receive anonymised session data for technical and licensing purposes;
• Regulatory authorities — our licensing authority and law enforcement agencies, where we are legally required to disclose data;
• IT and security providers — cloud infrastructure, cybersecurity, and fraud detection vendors who process data on our behalf under strict data processing agreements.

All third-party data processors engaged by vcity333 are subject to contractual obligations that require them to handle your data securely, use it only for specified purposes, and comply with applicable data protection laws.

6. International Data Transfers

vcity333's operations involve international data transfers, including to jurisdictions outside Malaysia. Where personal data is transferred internationally, vcity333 ensures that appropriate safeguards are in place, including contractual protections equivalent to those required under applicable data protection standards. By using vcity333, you acknowledge that your data may be processed in jurisdictions outside your country of residence.

7. Cookies and Tracking Technologies

vcity333.win uses cookies and similar tracking technologies to maintain session state, remember your preferences, prevent fraud, and analyse platform usage. The categories of cookies we use include:

• Strictly necessary cookies — required for the platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies — used to remember your preferences, such as language settings and display options.
• Analytics cookies — used to collect aggregated, anonymised data about how players navigate vcity333.win, enabling us to improve the platform experience.

You may control non-essential cookies through your browser settings. Disabling functional or analytics cookies may affect aspects of your vcity333 platform experience but will not prevent you from accessing core gaming features.

8. Data Security

vcity333 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• SSL/TLS encryption for all data in transit between your device and our servers;
• Encrypted storage of sensitive personal data and payment identifiers at rest;
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis;
• Regular third-party security audits and penetration testing of the vcity333 platform;
• Mandatory two-factor authentication for all staff with access to player data systems.

9. Data Retention

vcity333 retains personal data for as long as is necessary for the purposes described in this Policy, or as required by our gaming licence and applicable law. Specific retention periods include:

• Account registration and identity data: retained for the duration of the account and for a minimum of 5 years following account closure, as required by anti-money laundering regulations;
• Transaction records: retained for a minimum of 5 years following the transaction date;
• Support communications: retained for 3 years from the date of the communication;
• Technical and device data: retained for up to 24 months from collection for security and fraud analysis purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with vcity333's data destruction procedures.

10. Your Rights as a Data Subject

Subject to applicable law and our regulatory retention obligations, you have the following rights in relation to your personal data held by vcity333:

• Right of access — to request a copy of the personal data vcity333 holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to legal retention obligations;
• Right to restriction — to request that we restrict processing of your data in certain circumstances;
• Right to data portability — to receive your personal data in a structured, machine-readable format;
• Right to withdraw consent — to withdraw consent to marketing communications at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the vcity333 data team at [email protected]. We will respond to verified data subject requests within 30 days.

11. Children and Minors

The vcity333 platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under 21. If vcity333 discovers that personal data has been collected from a minor, that data will be deleted and the associated account will be closed immediately. If you believe a minor has registered on vcity333, please contact our support team immediately.

12. Changes to This Privacy Policy

vcity333 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the email address associated with their account at least 7 days before the revised Policy takes effect. The "Last updated" date at the top of this Policy will be revised accordingly. Continued use of the vcity333 platform following the effective date of any update constitutes acceptance of the revised Policy.

13. Contact and Data Queries

If you have questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a concern about how vcity333 handles your personal data, please contact us:

• Live Chat: Available 24/7 via the chat widget on vcity333.win
• Email: [email protected]

vcity333 support operates in English and is available to members across Malaysia. Email addresses are displayed as plain text only and are not clickable links. If your concern is not resolved to your satisfaction through our internal process, you may escalate the matter to our licensing authority's data oversight body.